Request account deletion

HourNests · Operated by SP GROUP OF HOTELS

You can request deletion of your HourNests account and associated personal data without reinstalling the app or signing in.

Send your request

1. Email support@hournests.com with the subject “HourNests account deletion request”.
2. Include your registered mobile number and name. A booking reference is optional. Do not send passwords, OTPs, payment-card details or identity documents unless our support team specifically explains why they are required through an appropriate verification process.
3. Support will verify account ownership, explain any records that must be retained, and confirm the expected completion time and outcome.

Email account deletion request

This button opens your email app. Review and send the email to submit your request. If no email app opens, send the request manually to support@hournests.com.

What the request covers

The request covers your phone-linked account, associated contact details, login sessions, notification registrations, and personal data linked to your bookings and ratings. Booking, transaction and dispute records that must be kept for legal or security purposes may be retained only for those purposes. Support will tell you which exceptions apply.

Account deletion is separate from cancelling a booking or requesting a refund. Tell support if you have an upcoming booking so it can explain the effect of deletion. Uninstalling the app or signing out does not delete server records.

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