HourNests Privacy Policy
Updated 28 October 2026
HourNests is operated by SP GROUP OF HOTELS, Hyderabad, Telangana, India. This policy describes the information used by the HourNests customer app, HourNests Partner app and booking website.
Information used for bookings
We process your name, mobile number, optional email address, phone verification status, booking references, selected hotel or theatre, dates and times, guest counts, child ages where supplied, booking status, payment status recorded by the property, and ratings you submit. We use this information to verify access, arrange and manage bookings, provide support, and prevent misuse.
Partner accounts and property operations
For approved partner accounts, we process registered mobile numbers, password authentication records, assigned-property access, booking actions, room assignments, availability, pricing, operational notes and payment acknowledgements. Partners can access guest and booking information for their assigned properties to fulfil stays and theatre reservations. We use account and session records to enforce these access restrictions and protect the service. Partner earnings screens summarize booking values and payments recorded at the property; the app does not collect payment-card details. Partners can request account and personal-data deletion through the same support process below.
Device permissions and local storage
Nearby search requests foreground location permission when you choose Nearby. The customer app uses those coordinates on your device to calculate distances and sort the available hotels. You can instead search by area without granting location permission. The app does not require background location tracking.
If you enable booking notifications, we process a push token and associated app, device and session information to deliver booking updates. You can disable notification and location permissions in Android settings. Session information and pending booking details may be stored on your device so sign-in and interrupted bookings can resume. Signing out clears the app’s pending booking details and revokes its current server session.
Service providers and properties
The hotel or theatre handling your booking receives information needed to fulfil and manage it. Our infrastructure and communication providers process information needed to run the service, including Cloudflare hosting, MSG91 phone verification and configured booking communications, and Expo/Firebase push notification delivery. Messaging delivery depends on the channels currently enabled. Opening a map, WhatsApp or email link takes you to that provider, whose privacy policy also applies.
Server requests may generate technical information such as IP addresses, timestamps and error logs used to maintain security and reliability. The current customer booking flow uses payment at the property; the app does not ask you to enter a card number.
Maya AI concierge
When you use Maya, your message, up to eight recent chat messages and selected stay details are sent to OpenAI to generate a reply. Website chat is held in page memory and is cleared when you reload or start a new chat; website transcripts are not saved in our booking database. For WhatsApp, MSG91 and WhatsApp process incoming messages and replies. HourNests stores up to eight recent turns under a hashed sender identifier for conversation continuity. These turns expire after 24 hours and are erased on the next cleanup during webhook or owner-status activity. Message status records are kept for seven days and removed during cleanup. STOP preferences persist until you send START or request deletion; HUMAN pauses AI replies for 24 hours. No guest telephone number is sent as a separate field to OpenAI, but anything you type in a message may be processed. WhatsApp text replies only run when enabled; booking alerts are managed separately. OpenAI may retain data under its API data policies. Do not enter OTPs, passwords, ID images or payment information into chat. We store short-lived hashed network identifiers and usage counters to limit abuse. Booking and cancellation actions use the separate verified booking flow. AI replies may contain mistakes; final rates and availability are checked by the booking system.
Usage analytics and sharing
We use Google Analytics and Firebase Analytics to understand website visits, customer app screens and booking requests. Google processes app instance identifiers, device and usage information. We do not send your name, mobile number, OTP, booking reference or precise location as analytics event parameters, and advertising personalization is disabled. Booking sharing opens your chosen messaging app with a preview. Booking references are included only if you choose to include them; names and phone numbers are excluded.
Retention and deletion
We retain information needed for bookings, support, security and applicable record-keeping obligations. You can request deletion of your HourNests account and associated personal data using our account deletion page. Some booking, transaction or dispute records may need to be retained for legal or security reasons. Support will explain any applicable exceptions and expected completion time when handling your request.
Your choices and contact
You can request access, correction or deletion by emailing support@hournests.com. We may verify that you control the registered mobile number before disclosing or deleting information. Do not send passwords or one-time verification codes by email.
Bookings must be made by an adult who meets the property’s eligibility rules. Child ages supplied by an adult are used to calculate occupancy and pricing.
For privacy questions, contact SP GROUP OF HOTELS at support@hournests.com or +91 90638 31913.